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Call Us 800-969-6945                         CustomerService@EMSstuff.com

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Shipping, Returns, Tax Exemptions

Shipping

We can ship to virtually any address in the United States. Note that there are restrictions on some products and some products cannot be shipped to addresses where a signature cannot be obtained. You will be notified by Customer Service if there is any special requirements on your order. Shipments that are returned by the carrier due to the receiver's absence, can/will be reshipped at the customer's expense. 

When you place an order, we will estimate shipping for you based on the weight/size of your items and the shipping option(s) you choose.

As of Jan 1, 2015 both UPS and Fed-Ex have changed to a dimension/weight based calculation. 
Items that require special consideration due to size and/or weight will be calculated at time of shipment and may require an additional freight charge.  Customers will be contacted before any shipments of dimensional items.

If you require Next Day Air or other Expedited shipping services, please contact Customer Service st 800-969-6945 for a quote.

Returns Policy

You may return most new, unused items within 30 days of delivery.  A 25% Restock Fee applies to all authorized returns.  We will pay the return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item, etc.).  Please contact Customer Service for a return authorization number before attempting to return any item.  Customized and Special Order items are not returnable. 

Tax Exempt Organizations

If you are a tax exempt organization and have a State or Federal tax exempt certificate, please email it to Sales@EMSstuff.com or Fax it to 203-775-4054 so that we may apply it to your established account for any purchases made on our site.